Digital Management

Presentation

The Digital Department ensures help for users of the University of Reims Champagne-Ardenne (URCA).

With its 69 employees spread over all URCA sites (Reims, Troyes, Charleville-Mezieres, Châlons-en-Champagne and Chaumont), the Digital Department implements URCA's digital policy. The department is organized around five areas of expertise (Business Applications, Networks and Telecommunications, Digital Uses, Information technology proximity support and Infrastructure and Platforms).

MISSIONS AND GOALS

Applications

• Provide assistance to URCA direction on projects related to implementation of business applications.
• Administer all the applications building the URCA’s Information System (SI).
• Develop the infrastructure needed for data interoperability.
• Technically support the URCA staff in charge of providing data related to the management of the establishment.

Maintain in Optimal Operational Conditions (operational continuity support)

• Ensuring the maintain in optimal operational conditions and the evolution of the technical infrastructures, like servers, networks, telephony, videoconferencing and electronic mail system.
• Administer the servers needed to ensure operational school's applications and guarantee their availability and integrity.
• Perform operational monitoring of production applications, in connection with users, suppliers and other digital services.

Digital Support

• Support the uses of URCA’s digital tools.
• Conduct digital projects: define objectives, structure projects, define a financing and implementation plan.
• Allow to innovatively animate training and adopt new teaching practices.

Production

• Ensure the capture and editing of audiovisual projects.
• Realize the capture of conferences / seminars, educational reports, event clips or communication.

Help Desks

• Provide local assistance to users of digital services and managing the entire equipment of URCA’s computers and phones.
• Define and envolve the computer workstation characteristics.
• Provide advice on hardware and software purchases.
• Maintain in optimal operational condition all digital equipment intended for users.

Information security

• Ensure security of the Information System.
• Ensure compliance with the Regulation for the data protection.