Ask a librarian guideline

Our response time : enquiries will be dealt with within three working days.

Principles of the anwers :
  • We leave no question unanswered.
  • We recommend you the ressource centers closest to you.
  • Your request may be referred to another information provider. In this case, we may first point to you the most relevant information sources.
  • We always reference our sources.
  • In case of a research enquiry, we provide research strategy along with the information you need.
  • Please note that we are able to consult a limited number of databases during a bibliographic research.
  • Please note that this is not a document delivery service : we can locate a document but if you wish to consult it, you have to go to the recommended library or contact an interlibrary loan service.
Legal framework :

In order to respect the legal framework, extracts databases accessible by subscription, as well as references we provide during a bibliographic research, are limited to ten.

We will limit ourselves to quotations to conform to copyright.

Field of activity

What we provide :

We can give you information on library resources and services.

We can undertake research on all type of documents : books, magazines, images, scores, requests for website adresses.

We can locate a document for you.

We can refer you to information services or services of any kind : school guidance, professional bodies and administrative services.

We can provide bibliographic elements : a general approach of the question and a brief bibliography. In order to continue your research, we may also point to you relevant documentary resources.

We can provide answers to short questions on various topics, as biographical information, information about french language, art or firms.

What we don’t provide :

Please note that we don’t send photocopies or documents.

  • We are not able to provide answers for contests.
  • We cannot undertake extensive bibliographies.
  • We are not able to give you assistance with school assignments : essays, etc., or answers to very specific questions, which will be redirected to the most appropriate information provider.
  • We cannot provide advice on legal or medical matter.
  • We cannot undertake genealogical research.